At The Waves Apartment, we are committed to transparency and fairness in all financial transactions. This Refund and Returns Policy outlines the conditions under which payments may be refunded, services adjusted, or credits issued.
💳 Payment Refunds
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Booking cancellations: Refunds are available for cancellations made within the cancellation window specified in your booking agreement.
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Advance deposits: Deposits are refundable if cancellation occurs before the agreed deadline. Late cancellations may result in partial or no refund.
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Service charges: Charges for services already rendered are non-refundable.
🏠 Returns & Adjustments
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Accommodation dissatisfaction: If you are unsatisfied with your apartment upon arrival, notify management within 24 hours. We will attempt to resolve the issue or provide an alternative unit, subject to availability.
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Facility issues: Requests for adjustments due to maintenance or service interruptions will be reviewed case by case. Compensation may be offered in the form of partial refunds or service credits.
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Utility interruptions: Refunds are not guaranteed for temporary outages but may be considered if the issue significantly impacts your stay.
📜 Non-Refundable Items
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Administrative fees: Registration, processing, and administrative fees are non-refundable.
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Customized services: Personalized arrangements such as décor, catering, or event hosting are non-refundable once confirmed.
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Promotional offers: Discounts or special packages are non-refundable and non-transferable.
⏳ Refund Processing
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Approved refunds will be processed within 7–14 business days.
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Refunds are issued via the original payment method unless otherwise agreed.
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International transactions may take longer due to banking procedures.
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A confirmation email will be sent once the refund has been processed.
⚖️ Exceptions & Special Circumstances
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Force majeure: Refunds may not apply in cases of natural disasters, government restrictions, or other events beyond our control.
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Early termination: Residents ending tenancy early may forfeit part of their deposit depending on contract terms.
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No-shows: Guests who fail to arrive without prior notice are not eligible for refunds.
📞 Contact Us
For refund or return requests, please contact: The Waves Apartment Management Office Phone: +234-814-787-0550 Email: refunds@thewavesapartment.com
